Data and Privacy policy

Welcome to Apexpls Marketplace (“the Website”), accessible at apexpals.com. We are committed to protecting your personal data and respecting your privacy. This Data & Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website or use our services. By accessing or using the Website, you agree to the collection and use of your information in accordance with this Policy.

Information We Collect

Personal Information

We may collect personal information that can identify you directly or indirectly, including but not limited to:

• Name
• Email address
• Postal address
• Telephone number
• Date of birth
• Usernames and passwords
• Payment information (e.g., credit card details)

Non-Personal Information

We may collect non-personal information about your interactions with the Website, such as:

• IP address
• Browser type and version
• Operating system
• Referring website URLs
• Pages visited and time spent on the Website
• Clickstream data

Methods of Collection

We collect information from you in various ways, including:

• When you register for an account
• When you post ads or listings
• When you subscribe to newsletters or updates
• Through cookies and similar tracking technologies
• When you contact customer support
• When you participate in surveys or promotions

Use of Information

We use the collected information for various purposes, including:

• To provide and maintain our services
• To personalize your experience on the Website
• To process transactions and payments
• To send administrative information, such as updates and security alerts
• To respond to customer service requests and support needs
• To send marketing and promotional communications
• To monitor and analyze usage and trends to improve user experience
• To prevent fraudulent transactions and monitor against theft
• To comply with legal obligations and resolve disputes

Disclosure of Information

We may share your information in the following circumstances:

With Service Providers

We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of the transaction.

With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Website features may not function properly without cookies.

Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function and cannot be switched off.
• Performance Cookies: Collect information about how you use the Website.
• Functional Cookies: Remember choices you make to improve your experience.
• Targeting Cookies: Deliver relevant advertisements to you and measure the effectiveness of advertising campaigns.

Third-Party Services

Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Third-Party Advertising

We may use third-party advertising companies to serve ads when you visit the Website. These companies may use information about your visits to the Website and other websites to provide advertisements about goods and services of interest to you.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Upon expiration of the retention period, we will delete your personal information.

Your Rights

Depending on your location and subject to applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal data we hold.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Restriction: Request to limit the processing of your personal data.
• Portability: Request to transfer your personal data to a third party.
• Objection: Object to the processing of your personal data for direct marketing purposes.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@apexpals.com.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. By using the Website, you consent to such transfers.

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: Where you have given consent for processing your personal data for specific purposes.
• Contract: Processing is necessary for the performance of a contract to which you are a party.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests, except where such interests are overridden by your fundamental rights and freedoms.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing questions in relation to this Policy. If you have any questions or concerns, please contact the DPO at dpo@apexpals.com.

Third-Party Payment Processors

We use third-party payment processors to handle transactions on the Website. These processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. We do not store or collect your payment card details.

Marketing Communications

We may use your personal information to contact you with newsletters, marketing, or promotional materials. You may opt-out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email we send.

Behavioral Remarketing

We use remarketing services to advertise on third-party websites after you visited our Website. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits.

Do Not Track Signals

Our Website does not respond to Do Not Track (DNT) signals. Third-party services may or may not respond to DNT signals.

Your California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA). You have the right to request information about the collection and use of your personal data over the past 12 months. To exercise these rights, please contact us at ccpa@apexpals.com.

GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

Data Breach Notification

In the event of a data breach, we will notify affected users and appropriate authorities within 72 hours of becoming aware of the breach, where feasible, in compliance with applicable laws and regulations.

Policy Changes

We may update this Data & Privacy Policy from time to time. Changes will be effective immediately upon posting the updated Policy on the Website. We encourage you to review this Policy periodically.

User Responsibilities

You are responsible for ensuring that the information you provide to us is accurate and up-to-date. You are also responsible for maintaining the confidentiality of your account credentials.

Third-Party Social Media Services

You may have the option to register and log in to your account through third-party social media services. If you choose to do so, we may collect personal data associated with your social media account.

Links to Other Websites

Our Website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Data Anonymization and Aggregation

We may anonymize and aggregate personal information to generate statistical and analytical data. This data cannot be used to identify you and may be used for any purpose.

Data Storage Location

Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Website, you consent to the transfer of information to countries outside your country of residence.

Data Minimization

We collect only the personal data that is necessary for the purposes stated in this Policy. We do not collect excessive or irrelevant data.

Data Accuracy

We take reasonable steps to ensure that your personal data is accurate and up-to-date. You are encouraged to review, update, or correct your personal information as necessary.

Data Protection Impact Assessments

We conduct data protection impact assessments for processing operations that are likely to result in a high risk to the rights and freedoms of individuals.

Automated Decision-Making

We do not use automated decision-making processes, including profiling, that produce legal effects concerning you or similarly significantly affect you.

Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

Supervisory Authority

If you are located in the EEA, you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable law.

Consent to Processing

By providing personal information to us, you consent to the collection, use, and disclosure of such information as described in this Policy.

Data Protection Training

We provide data protection training to our employees to ensure that they are aware of their responsibilities regarding personal data.

Data Processing Agreements

We enter into data processing agreements with third-party service providers to ensure that they process personal data in compliance with applicable laws and this Policy.

Policy Acceptance

By using the Website, you signify your acceptance of this Data & Privacy Policy. If you do not agree with this Policy, please do not use our Website.

Contact Us

If you have any questions about this Data & Privacy Policy, please contact us through our aboutUs page (contact section)

Effective Date

This Data & Privacy Policy is effective as of September 14, 2024.