There are numerous payment methods available which can be used to pay for products and services on this website. We have made sure that every customer will be able to clear their invoices by partnering up with some of the most popular payment service providers recorgnised on an international level such as paypal and stripe. Paypal™ and Stripe™ are registered trademarks of PayPal Holdings, inc and Stripe respectively. Most forms of accepted payment methods include: paypal, debit and credit cards, mobile wallets, and dozens.

Below is a brief list of payment methods available
Below is a list of all supported card brands

The subscription packages that are made available are only meant to cater for the vast majority of users that otherwise don't mind choosing from the pre-existing subscription packages on the site however, we do accept custom subscription requests for relatively significant length time such as (3 months, 6 months, 12 months, etc.) and payment of such requests will still need to be made before any changes can be made on your account. From an erudite perspective, very lengthy subscriptions save you a great deal of money and in a subscription's context, you won't need to keep renewing your subscriptions at all since all custom subscription packages only require a one-time payment to be made (non-recurring).

Please note that; To successfully upgrade your account to a custom subscription length, you will need to contact us through any of the contact methods made available on our about us page.

Examples of custom subscription lengths Go to subscription Contact us

Here at Apexpals, we bring entertainment straight to your screens of every size for free and only charge a small fee for premium content. We have recently launched our referral program for all registered users as a way of earning hard cash whilst on our site. If you're already registered on this website then you're ready to join the program. Basically how it works is; you encourage a friend to register a free account with us and subscribe to any of our subscription package available on the site. Also don't forget to tell the person you referred to add your username as the name of their referrer. Once the subscription payment has been made, you'll be notified by email about the event and the payment process will commence. Terms and Conditions apply.

To wrap it up, there are just three easy steps

All referral payments will be made as soon as possible but transactions might take up to 3 working days to complete. We will require bank details to make a payment to your bank account via bank transfer or your paypal email address to make an online payment straight to your paypal account. If in fact you don't have access to any accounts at all, you can opt-in to convert your referral earnings into site credits which can be used to purchase selected products and services, i.e our online "media library for both translated and non translated movies", etc.

Please note that you must surpass the initial average percentage threshold which is roughly about £25 before we are able to make any payment to your given account. This means that if you intend to transfer your referral money into your bank account or your paypal account, you must have accumulated £25 or more before we can make the payment but you can still spend it as credit on the site.

You may consider the following options

Given the previous feedback we've been getting from some users, there are people from around the world that are enthusiastic and actively looking for a way to contribute to our enterprise. With that being said, we welcome all kinds of contributions to our site and greatly appreciate the great work that has been put in from a contributors' context.

There are various ways anyone can significantly contribute to this site that will in turn make it better, safer and much more convinient to navigate. User experience (UX) alongside product development are some of our main objectives and we intend to keep working towards them at a steady pace whilst giving our users the opportunity to be part of the development. Please note that for users that report a security breach to us or make any kind of significant contribution including but not limited to donations towards this enterprise, will have their names added to the list of all time contributors of this website.

These are some of the ways one could become a legit contributor of this site Contact us Make a Donation

Looking to get in touch with us.? well you came to the right place as we've provided enough contact methods for anyone to query about anything specific to this website. We've made sure that all our contact methods are as transparent as possible and intend to resolve your queries and help our users navigate the site easily. All contact information has been added to our about-us page at the bottom of the page which includes a feedback form that maybe used to send direct messages to us from your registered account.

Please observe the available contact options below Contact us

Being a multi-functional website with a steady growing user base, there's always gonna be something that requires our immediate intervention; be it abusive users, security issues, etc. Our main initiative is to protect and defend our users' privacy whilst on our site and we have gone to greater lengths to ensure that the site is safe to use for everyone. Cyber bullying ain't acceptable and thorough investigations will be carried out on the reported subject and if found in breach of any of our terms and conditions, we will have their profiles deleted and any subscriptions terminated ASAP.

If you're finding it hard to navigate our website or someone is giving you a hard time on the website, or just suspect someone of any illegal activity, do not hesitate to contact us and let us know about the issue in greater detail. PLease do not be wary of anyone contacting you about any specific incident except us as we do respect our users' privacy and won't share any of your personal details with the subject. If you're noticing some irregular activity on your account that wasn't your doing or any kind of discrepancy, please let us know immediately so that we can investigate what happened.

You may consider the following options to report an issue Contact us

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We do not tolerate the following in addtion to our terms and conditions Privacy & data policy Terms and Conditions

We currently support saving custom personal lists only for the online video library for both translated and non-translated movies. If you enabled emails on your account as a primary or default form of communication, then we will be sure to let you know about anything new on the site including but not limited to new features, new videos/movies, etc. via email.

A simple animation has been drafted and added to this page in this very section as a visual example or direction of how to save new video lists to your account. This also includes saving a new video list, adding a video to an existing video list and also purging an existing list. Please note that one can only save a new video list from a given video caption and a list can't be empty.

Below is an over-simplified animation of how to save new video lists

Being one of the grandest online web account related questions asked almost everywhere, here's no exception as we get a lot users asking how to reset their user account passwords and as a result, we've setup an automated password reset system to help with forgotten passwords and setting new ones.

If in fact you forgot your password or ain't sure you're using the right password, you can easily reset your account password from the Log-In screen. We have made sure that everything runs smoothly by automating the entire reset-password process with maximum security measures to date.

Please have a look at the steps taken when resetting your password Go to Login page

You can change any part of the data on the account you have with us so that it better represents you or your interests however, you may not be able to use provocative or offensive phrases as your account credentials. As per our terms and condition, we may suspend or delete your account if found attempting to use such terms and one may also lose their subscription in the process in any. Please visit a simplified version of our terms and condition.

That's outa the way, and onto updating account details. As stated previously stated, one may change any part their account details whether it's partial or not just by using our simple and self-intuitive interface to update. You will definitely need your current password to save any changes that you make on your account but if you forgot your password, then consider resetting it from the Log-In screen

Go to LogIn screen Update my account

We cater for a vast variety of devices using our own in-house video streaming technology to bring high quality video content with either partial or full-device support depending entirely on the device itself. This means that some devices might lack essential firmware required to stream videos in with the lastest formats and as such, the fallback or optional format will be used.

We've also taken extra steps to ensure an undivided streaming session while videos are playing by disabling download links combined with other techniques to preserve bandwidth. Please note that all video links are timed and may expire if you take too long to play the video content however, you may refresh the page to continue watching the video or try logging out and back into the site then try playing the video again.

If videos continue failing to play, please contact us using the available forms of contact on our about-us page and be sure to include the specifics such as: the video page url, device type and model then we'll let our developers handle the technicalities and we'll get back to you soon as there's been a development.

Things to check out before contacting us
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